For Hilton Grand Vacations Owners, vacation ownership is so much more than looking forward to an annual week-long vacation.
It's guaranteed time with your favorite people to reconnect, make memories and experience the world — on your terms.
We know that as life changes, your travel style will too, and thankfully, your Hilton Grand Vacations timeshare can evolve right along with you.
For Kassi P. and her husband, who bought a timeshare in their late 20s, this fact was a selling point.
Kassi says, "One of the most significant benefits of Hilton Grand Vacations timeshare is that as we grow as a family — our HGV ClubPoints allotment can grow with us, too, through upgrades."
We'll periodically invite you to review your portfolio with us to ensure you're getting the most out of vacation ownership.
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If you're wondering what to expect, we're here to help. We've created a convenient discussion guide, including a list of must-ask questions for you to print and take with you to your review.
Here's What to Expect During your Membership Portfolio Review
We'll call or text you within 24-hours of your scheduled appointment to confirm the time and date of your review.
Then, once the day arrives, you'll check-in for your view at the reception desk at the Sales Gallery.
Come prepared to spend at least 60-minutes or longer, depending on the number of questions you may have about your Membership benefits, additional travel opportunities and ways to expand your portfolio.
Finally, you’ll enjoy complimentary refreshments and receive a gift for sharing your time with us.
How to Prepare for Your Review
According to Lance C., the director of sales in Waikoloa, Hawaii, “the key to getting the most out of your review is having a clear picture of your current lifestyle and travel goals.”
It's through that lens that your Sales Executive can best help you review the value of your ownership.
Spend some time ahead of your review and ask yourself these five questions:
- Are you traveling as much as you'd like?
- Have you experienced any life changes that might affect how you travel?
- Are you satisfied with the vacations your ClubPoints afford you?
- What destinations are on your travel bucket list?
- Which membership perks do you most enjoy?
Next, make sure to ask your Sales Executive open-ended questions to guide your review discussion and help you make the most informed ownership upgrade decisions.
Here are five questions to ask us:
- How do I get the most out of my ClubPoints?
- What are Elite privileges and levels?
- How do I use HGV Travel Services?
- Where can I go next? (i.e., new and upcoming resorts, domestic and international destinations, RCI® Exchange resorts, and hotels and resorts within the Hilton portfolio of brands)
- How can I plan my dream vacation?
As Hilton Grand Vacations Owner Laurie L. puts it, "vacation ownership is a strategy for a lifetime of vacations."
Regularly reviewing and tweaking your ownership to fit your needs ensures that we're providing the high level of ethical and quality service you deserve. After all, Hilton is more than our first name.
"It dawned on us that we needed to maximize vacation experiences long-term — while working, through retirement, and passing on to our children and their children."
Our Hilton Grand Vacations Upgrades Pledge
You can rest assured that, while we suggest expanding your portfolio as a vehicle to realize your wanderlust, we do so with the utmost courtesy and respect — absolutely no pressure.
We promise to respect your time and keep your review limited to concise and accurate information intended to help you get the most out of your ownership.
Most importantly, you can count on us to regularly enhance and expand the benefits, such as the variety of choices, flexibility, and value offered to our Hilton Grand Vacations Club Members.
Read "Our Journey into Hilton Grand Vacations Upgrades" to hear one Owner's story.