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Protect Yourself Against Fraud

Unscrupulous third parties are increasingly trying to defraud consumers, specifically timeshare owners. These third-party exit companies often say they can rent, sell or advertise your timeshare exchange benefits, or may even claim you have weeks, certificates or Points you have not used and they can help sell on your behalf.

The good news is third-party exit company schemes often follow the same patterns and use similar tactics. There are ways to protect yourself from these scams, and the first step is knowing how to identify them.

Read below for tips on how to identify fraudulent offers and common exit company scams, educational tools and resources, and how to report an incident to Hilton Grand Vacations.

Tips to Identify an Exit Company Scam

If the offer is too good to be true, it probably is.
Be suspicious of pre-recorded sales messages.
If someone is asking for upfront fees, it’s likely a scam.
They ask for personal information, especially information they should have on record.

Common Exit Company Schemes

Elimination of fees, including homeowners associations fees, or contract cancellations.
Offers to rent your timeshare exchange benefits.
Offers to buy or sell your timeshare.
Paid ownership transfers.

Educational Tools and Resources

Following is a list of educational tools and other resources for more information on the topic:

“A Guide to Spotting Exit Company Fraud” — The article identifies common fraudulent schemes and details how scammers work.
American Resort Development Association — The website provides helpful information for timeshare owners, including Consumer Advisories with the latest news and scam alerts in the resale market.
Better Business Bureau study — The study provides insights into third-party exit companies based on complaints and documents from more than 400 consumers who believed they were victimized by exit companies in the Springfield, Illinois area.
Federal Trade Commission — The government agency provides articles and blogs on the topic. To access these, type “timeshare resale scams” in the search bar.
List of Third-Party Exit Companies — Check out this page from RCI for a list of potential offenders, including: Praetorian Legal, Club Class/ ITRA/ RCI Action Group, www.timesharecompensation.co.uk, sellmytimeshare.tv/Monster Rewards SL, EZE Group and Luxury Linx.

Reporting Incidents to Hilton Grand Vacations

If you think you’ve been contacted by a fraudulent third-party exit company, follow the three steps below:

Contact Hilton Grand Vacations. Complete the Incident Intake Questionnaire and email it to us at Privacy.Matters@HGVC.com.
Contact the Attorney General’s Office. You may also file a complaint with the Attorney General’s Office in the state where you reside. Not sure how to find your AG’s office?
Stop payment immediately. If you paid the scammer via a credit card, contact your card company and request a stop payment. Request a stop payment with your bank if you’ve paid by check.

Remember: Always be vigilant about any unsolicited offers to sell, rent or advertise your timeshare and reach out to us immediately for any questions or concerns.

What it Means to Be a Club Member

When you’re a Club Member, you’re part of the Hilton family. And that means we’ll be here to help you every step of the way — from planning your next trip to ensuring you make memories you’ll cherish – in the moment they are being made and long after.